Automated Case Report

Rule: {{ $rule->name }} | Scope: {{ $rule->is_global ? 'Global' : 'Client' }}

@foreach(($blocks ?? []) as $block) @if($block === 'custom_message' && !empty($renderedBody))

Message

{!! nl2br(e($renderedBody)) !!}
@endif @if($block === 'client_info')

Client Info

FieldValue
Client{{ $clientInfo['name'] ?? 'N/A' }}
Scope{{ $clientInfo['scope'] ?? 'N/A' }}
Timezone{{ $clientInfo['timezone'] ?? 'N/A' }}
Date Range{{ $clientInfo['date_from'] ?? 'N/A' }} to {{ $clientInfo['date_to'] ?? 'N/A' }}
Default Notification Emails{{ implode(', ', $clientInfo['default_notification_emails'] ?? []) ?: 'N/A' }}
@endif @if($block === 'summary_kpis')

Summary

MetricValue
Total Cases{{ $summary['total'] }}
Open{{ $summary['open'] }}
In Progress{{ $summary['in_progress'] }}
Waiting for User{{ $summary['waiting'] }}
Resolved{{ $summary['resolved'] }}
Closed{{ $summary['closed'] }}
Critical (not closed){{ $summary['critical'] }}
@endif @if($block === 'status_breakdown')

Status Breakdown

@forelse($statusBreakdown as $k => $v) @empty @endforelse
StatusCount
{{ $k }}{{ $v }}
No data.
@endif @if($block === 'sentiment_breakdown')

Sentiment Breakdown

@forelse($sentimentBreakdown as $k => $v) @empty @endforelse
SentimentCount
{{ $k }}{{ $v }}
No data.
@endif @if($block === 'open_cases_table')

Open / Active Cases

@forelse($openCases as $case) @empty @endforelse
IDClientLabelSentimentStatusUpdatedLink
#{{ $case['id'] }}{{ $case['client'] }}{{ $case['label'] }}{{ $case['sentiment'] }}{{ $case['status'] }}{{ $case['updated_at'] }}Open Case
No open cases.
@endif @if($block === 'closed_cases_table')

Closed Cases

@forelse($closedCases as $case) @empty @endforelse
IDClientLabelSentimentClosed At
#{{ $case['id'] }}{{ $case['client'] }}{{ $case['label'] }}{{ $case['sentiment'] }}{{ $case['closed_at'] }}
No closed cases.
@endif @if($block === 'critical_cases_table')

Critical Cases

@forelse($criticalCases as $case) @empty @endforelse
IDClientLabelStatusUpdatedLink
#{{ $case['id'] }}{{ $case['client'] }}{{ $case['label'] }}{{ $case['status'] }}{{ $case['updated_at'] }}Open Case
No critical cases.
@endif @endforeach